OSP Metrics

Proposals

NOTE: Proposals are shown by preaward unit. Internal (MSU-), Research Gifts, and BusinessCONNECT proposals are excluded. Prepared by MSU Sponsored Programs (EM) 11/22/2024.

February 2024 - August 2024 Proposals by College

Visit the Proposal Processing Status Details page to review the proposal submission information in table form.

Awards

NOTE: Awards charts reflect agreements for which beginning and end dates are available. Not included in this chart: modifications and outgoing subawards.

After assessing the total processing time of a sample of awards, it was found that awards were with OSP approximately 30% of the time and with other entities (e.g. departments/colleges, compliance offices, sponsor, etc.) 70% of the time.

Awards Processing Time by Month Completed (9/1/23 - 9/30/24)

The chart above shows processing time for 1,416 awards from September 1, 2023 to September 30, 2024. Overall about 51% of all awards were processed within one month.

Awards Processed by Month by Agreement Type (9/1/23 - 9/30/24)

CGA Metrics

Awards Group

New Awards Finalized in KR & Accounts Routed in KFS

(Target is 5 Days from Receipt from OSP)

Total accounts routed from September 2023 - September 2024 are as follows.

Amendments Completed in KFS and AE (Target is 10 Days to Process Fully From Receipt)

Total amendments processed from September 2023 - September 2024 are as follows.

New Accounts Created by Fiscal Year

Number of Effort Report Certifications Per Month by Fiscal Year

Total certifications each period:

Audit & Compliance Group

Turnaround Time of KFS/SAP Transactions Approved/Disapproved by CGA's Audit & Compliance Group

Operational Goal: Review transactions within 3 business days and approve/disapprove within 5 business days. Units are given additional time after initial CGA review to provide documentation.

Number of Transactions Approved/Disapproved by CGA's Transactions Group

Reports Group

Late Closeouts - Not Yet Completed

Operational Goal: Close RC accounts within 180 days past account expiration date.

	2018	2020	2021	2022	2023	2024	Total
Late Closeouts Pending Per Year (2018-2024)	1	1	1	3	76	43	125

Final Financial Reports Completed

Goal: Complete on time, 60-90 days after end date

Other Financial Reports Completed

Other financial reports include month, quarter, semi-annual, and annual period reports

Cash Management Group

Goal:  To draw cash at least 2 times per month per agency, complete final financial reports within 90 days, and close accounts in KFS within 6 months.

Cash Draws and Cash Position LOC

Outstanding Invoices >60 Days by Age Group

Late Closeouts - Not Yet Completed

	2021	2022	2023	2024	Total
Late Closeouts Pending Per Year	3	27	161	49	240

 

Holding Account Balance

Point of Service Survey Responses

Proposal Survey Responses by Month

From March 1, 2023 through August 31, 2024 we received approximately 526 unique survey responses from individuals who worked with OSP on a proposal submission.  During this period, more than 99% of responses indicated satisfaction with the following four statements:

1. Helped in a timely manner
2. Provided with useful/accurate information
3. Treated courteously
4. Satisfied with the interaction

Individuals also provided 293 comments, the overwhelming majority of which were positive.

KR System Responses by Month

A question on satisfaction with the KR System was added to the survey in July 2017. The percentage of positive responses has increased since KR implementation.

The KR Upgrade was implemented on April 25, 2022, resulting in lower satisfaction scores for May-22, as users adjusted to changes and issues were identified.

Award Negotiation & Account Setup Survey

Also from August 1, 2023 through August 31, 2024, we received 184 unique responses from participants interacting with personnel from OSP and CGA on award negotiation and account setup activities. Overall, 95% of responses indicated satisfaction with the award negotiation and account setup processes.

The award negotiation and account setup survey chart shows the combined positive and neutral response percentages by month to the following statements:

1. Kept informed
2. Treated courteously
3. Satisfied with the interaction

CGA Client Satisfaction Survey

The CGA Client Satisfaction Survey seeks input from select campus clients in order to evaluate and improve CGA processes. Within the last calendar year, we received 156 unique responses from individuals who worked with CGA on post-award services, a response rate of 7%.

For the CGA Post-Award Survey, individuals either strongly agreed or agreed with the following four statements:

1. Received a timely response
   • Account Modification: 94%
   • Expense Processing: 86%
   • Final Financial Reporting: 90%
   • Account Closeout: 95%
2. Satisfied with the turnaround time
   • Account Modification: 94%
   • Expense Processing: 79%
   • Final Financial Reporting: 90%
   • Account Closeout: 89%
3. Received clear explanations
   • Account Modification: 92%
   • Expense Processing: 93%
   • Final Financial Reporting: 93%
   • Account Closeout: 97%
4. Treated courteously
   • Account Modification: 100%
   • Expense Processing: 89%
   • Final Financial Reporting: 94%
   • Account Closeout: 97%

In addition to the ratings questions, respondents were asked to rate their overall satisfaction with CGA’s post-award services. 95% of individuals that responded indicated that they were either extremely satisfied or somewhat satisfied with CGA’s services.